Getting a device repaired
Five steps, and you can see where yours is at any point.
Raise a ticket
On the portal, by IMEI. A boxful goes up from a sheet in one go.
Send it in
Courier, hand carry or walk in. A courier consignment number is recorded so it can be traced.
We confirm it arrived
The lab tells you on the ticket the moment the device is with them.
Diagnosis and cost
In warranty, we get on with it. Out of warranty, you approve the cost first.
Back to you
Dispatched with a tracking number, and you confirm it is back.
Track every repair, from the box to the bench and back.
Customers raise a ticket online, see which lab has the device and what stage it is at, approve a cost before any chargeable work starts, and confirm when it is back with them. No phone calls, no spreadsheets.
- One ticket per device, by IMEI
- A whole box at a time from a sheet
- Cost approved by you before work starts
- Printable acknowledgement slip
- Three labs: Islamabad, Lahore, Karachi
Tell us what you are deploying.
Volumes, environment, timeline - we will tell you which device fits and what it takes to support it.